Important: Avyron Networks does not originate or terminate traffic on its own network. All voice, SMS, OTT and promotional-call routes are delivered through third-party operators and Tier-1, Tier-2 and Tier-3 suppliers.
1. About these terms
These terms govern your use of this website and any enquiry or service discussion with Avyron Networks (“Avyron”, “we”, “us”), whose office is at 303 A, Great Portland Street, 1st Floor, London W1W 5PF, United Kingdom. Where we agree services with you in a signed agreement, order form or rate sheet, that document applies to those services and prevails over these terms if they conflict.
2. Our services and our role
Avyron provides wholesale and retail voice and SMS routing, OTT traffic handling and promotional-call handling, with A–Z destination connectivity. We act as an intermediary: we do not own or operate the networks on which traffic is originated or terminated.
- Routes are provided through operators and Tier-1, Tier-2 and Tier-3 suppliers (“Suppliers”) that we select, test and monitor.
- Call completion, message delivery, speed and quality ultimately depend on Supplier and destination networks, which are outside our direct control.
- We may change, add or remove routes and Suppliers at any time to maintain quality or cost.
3. Quality and performance
Quality indicators such as ASR, ACD, PDD or delivery rates are monitored targets and are indicative only. No specific performance level, uptime or delivery rate is guaranteed unless it is expressly stated in a signed agreement. Test traffic should be agreed before commercial traffic is sent.
4. Rates, billing and payment
- Rates are those stated in the agreed rate sheet or written quotation. We may update rates by giving written notice, and traffic sent after the effective date is charged at the updated rate.
- Payment terms, currency, credit limits and prepaid or postpaid arrangements are as stated in your agreement.
- Rates exclude applicable taxes unless stated otherwise. You are responsible for bank charges.
- Billing disputes must be raised in writing within the period stated in your agreement, with supporting call or message records. Undisputed amounts remain payable.
5. Acceptable use and compliance
You must use our services lawfully and must not send traffic that is fraudulent, deceptive, abusive, spam, or otherwise unlawful. You are responsible for holding all consents and permissions required for the traffic you send, including for promotional calls and marketing messages, and for complying with the laws, regulations and sender-ID rules that apply in the originating and destination countries (including, in the UK, the Privacy and Electronic Communications Regulations and Ofcom requirements).
6. Traffic monitoring, suspension and termination
We may monitor traffic for fraud, abuse and quality. We may block traffic, suspend or limit services, or terminate them, with or without notice where we reasonably suspect fraud, unlawful or non-compliant traffic, non-payment, or risk to our Suppliers or networks. You remain liable for charges incurred, including traffic generated through your accounts or platforms without your authorisation.
7. Your responsibilities
You must provide accurate information, keep credentials and connection details secure, and notify us promptly of any suspected unauthorised use.
8. Limitation of liability
- Because services are delivered through third-party Suppliers, we are not liable for outages, delays, failed or blocked calls or messages, or quality issues caused by Suppliers, operators, destination networks or events outside our reasonable control.
- To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, revenue, goodwill or data.
- Our total liability in connection with any service is limited to the fees you paid to us for that service in the period stated in your agreement (or, if none is stated, in the three months before the claim arose).
- Nothing in these terms limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence or for fraud.
9. Confidentiality
Each party must keep the other’s confidential information (including rates, routes, Supplier details and traffic data) confidential and use it only for the purposes of the services, unless disclosure is required by law.
10. Website use
The content of this website is provided for general information and does not constitute an offer capable of acceptance. The countries and routes shown are a sample; availability and pricing are confirmed in a quotation or agreement. You must not misuse the website, attempt to gain unauthorised access, or interfere with its operation.
11. Data protection
We process personal data in accordance with our Privacy Policy.
12. Force majeure
Neither party is liable for failure or delay caused by events beyond its reasonable control, including network or Supplier failure, power or internet outages, regulatory action, or natural events.
13. Changes to these terms
We may update these terms from time to time. The version published on this website applies from the date shown above.
14. Governing law
These terms and any dispute arising from them are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your signed agreement states otherwise.
15. Contact
Avyron Networks, 303 A, Great Portland Street, 1st Floor, London W1W 5PF, United Kingdom
Email: support@avyronnetworks.co.uk · Phone: +44 6100242434